ACME Consulting was established at Chennai in February 1996, by the late Mr. P. Siva Sankaran and Mr. B.G.Menon, experienced management professionals, to provide advisory services to service organisations in the area of quality improvement. In 1997 ACME entered into a technical collaboration with Thomsun Consulting, a global healthcare consulting major, to provide certification based quality management consulting services specifically to the Indian Healthcare Sector, the first such initiative in the country. In 1998, ACME assisted the first Hospital in the country to get the ISO 9001 Quality Certification, the Mallya Hospital at Bangalore. Subsequently over the next 10 years, ACME assisted over 100 Hospitals in the Private Sector to go in for Quality Improvements leading to the ISO 9001 Certification.
With this never dying quest for achieving excellence in the quality of services provided by the healthcare sector, ACME entered into the NABH Accreditation area, as soon as it was launched in India in the year 2007 by the Quality Council of India. Based on our experience of over 10 years in the highly specialized healthcare quality field, we were quick to become the leading Consultancy in South India for the NABH Accreditation too.
In 2008 we were audited and approved by NABET, the Accreditation Wing of the Quality Council of India (QCI), based on which we were selected by QCI to assist 2 State Governments, first that of Tamil Nadu and then of Kerala in upgrading the quality of services at select Government Hospitals across both States.
In Tamil Nadu ACME was assigned to work with 12 District Hospitals and was successful in ensuring that 11 of these Hospitals cleared the NABH Pre-Assessment Audit within 12 months, the schedule fixed for us by the Government. It has been a matter of huge pride for us that 2 of these Hospitals – the District Hospital at Nammakal and the Taluk Hospital at Sholingar went to successfully clear the Final Accreditation Audit too, becoming the first set of Government Hospitals in South India to do so.
The following year in Kerala, ACME was assigned with the NABH Accreditation at 14 Government Hospitals,. Till date 6of these Hospitals have successfully completed the Pre-Assessment Audit and out of them Taluk Headquarters Hospital at Shertallai, cleared the Final NABH Accreditation Audit and the General Hospital/ Ernakulam has been granted the Final Accreditation by NABH. Incidentally this is the First Government Hospital in the South India to have been granted the full Accreditation.
ACME has continued to maintain its leadership position in the Healthcare Quality segment by being selected for the last 3 years as the highest technically rated Consulting Organization in the country by the National Health Systems Resource Centre (NHSRC), the technical wing of National Rural Health Mission of the Ministry of Health, Government of India, New Delhi.
We have later worked with NHSRC in upgrading the quality of care to the requirements of the ISO 9001 Standards at select District Hospitals in the North Eastern States of Assam, Meghalaya and Arunachal Pradesh, at 51 Government Hospitals in the State of Maharashtra and at 78 Primary Health Centres in Tamil Nadu.
We have also done quality improvement leading to the NABH Accreditation at a many of the leading Private Hospitals across the country. These hospitals include the Apollo Hospitals at Chennai, Madurai and Goa, Sankara Netralaya, Dr. Mehta’s Hospital, MIOT Hospital, Vijaya Group of Hospitals & Adyar Cancer Institute, at Chennai, the PRS, PVS, Elite Mission, Specialist Heart and the Holy Cross Hospitals in Kerala, the Mallya, Raja Rajeswari and Bangalore Hospitals at Bangalore, Indo American Cancer Hospital at Hyderabad, Bombay Hospital, CHL Hospitals & Rajshree Hospitals, at Indore, Criticare Hospital and Jeevanthi Hospitals at Mumbai, Peerless Hospitals, Belle Vue Clinic, Priyamvada Birla Eye Hospital, National Neurosciences Centre (NNC) and the Institute of Neurosciences (INK) in Kolkata.